FAQs | Rochester Medical Weight Loss in Pittsford, NY

Rochester Medical Weight Loss

Frequently Asked Questions

Have questions about consultations, medical evaluations, GLP-1 medications, meal replacements, labs, insurance, or what to expect? Start here. These FAQs cover the most common questions about our physician-directed medical weight loss programs.

Schedule a Complimentary Consult New Direction® FAQs Whole-Food Meal Plan Call (585) 485-0802

Getting Started

Do you offer a complimentary consultation?

Yes. Your consultation will be with one of our wellness coordinators. We begin with a brief complimentary consultation to learn about your goals and recommend the best plan for you.

What happens at the first appointment?

Each program begins with a thorough medical evaluation with Dr. Conley, designed to assess your current health and establish a personalized baseline. This may include a physical exam, EKG, laboratory testing, and body composition analysis.

How often are visits?

Patients start with a structured 3-month program, with visits scheduled every two weeks to ensure consistent progress and support. The key is consistent monitoring and accountability so we can adjust your plan as your body responds.

Looking for more detailed meal replacement questions? Visit New Direction® FAQs for full and partial meal replacement details, product questions, social situations, hunger, and long-term maintenance.

Our Approach

Is this an in-person program?

Yes. Rochester Medical Weight Loss is designed as an in-person practice, where patients work closely with Dr. Conley and our nursing and wellness team. While virtual visits can be accommodated when necessary, in-person care is preferred to ensure the highest level of support and outcomes.

Do you only use medications?

No. When appropriate, medication may be incorporated as one component of a comprehensive plan—never the entire solution. Our approach also includes nutrition education, whole-food meal planning, meal replacement options, progress tracking, and ongoing accountability.

Do I have to use meal replacements?

No. Some patients choose a whole-food approach, others incorporate partial or full meal replacements for added structure, and many use a combination. Each plan is individualized based on what is realistic and sustainable for you.

When used, meal replacements can be a valuable tool—they are convenient, eliminate the need for tracking or calculations, and provide balanced macronutrition. However, they’re simply a tool, not a requirement, and not everyone chooses to use them.

Medications

Do you prescribe GLP-1 medications?

When appropriate, Dr. Conley may prescribe FDA-approved medications, including GLP-1 options, as part of a comprehensive medical weight loss plan. Medication selection is individualized based on your medical history, laboratory results, goals, and safety considerations.

Does everyone need to take medication?

No. Medication is considered when appropriate and beneficial, as part of an individualized plan—not a one-size-fits-all solution.

Safety + Coordination

Why do you do labs?

Because weight loss is medical. Laboratory testing and screening help us keep treatment safe and personalized, and allow us to identify metabolic or nutritional factors that may be affecting your progress.

Do I still need my primary care physician?

Yes. We are not a substitute for a primary care physician. You should continue regular care with your PCP.

Can you coordinate with my other doctors (or surgeon)?

When needed, we can collaborate with your physician or surgeon, supporting smooth continuity of care.

Cost + Payment

Do you accept insurance?

While we do not accept insurance directly, some patients may be eligible for reimbursement depending on their individual coverage. We encourage you to contact your insurance provider to determine whether bariatric medical visits are included in your plan.

Can I use HSA/FSA?

Yes—many patients use HSA/FSA funds. Restrictions can vary by plan.

Next Step

Not ready to schedule? Here's a good first step.

Take our Diet Readiness Behavioral Questionnaire. It helps identify patterns and barriers so we can recommend the right support.

Take the Diet Readiness Questionnaire Schedule a Complimentary Consult Call (585) 485-0802